RESOLUTION FAIL

RESOLUTION FAIL


Well, it is January 3rd and I havealready failed to keep my New Year's Resolution to be a "Love Ninja".

I thought it would be difficult to maintain my love while driving to and from work. I had a comment from Smalltown Me that she has the same issue with tourists driving in her area. I was thinking that I need to come up with a mantra to chant while driving to keep my mind otherwise engaged while navigatingin and around the other human beings on the road (see? I wanted to call them idiots but I didn't...)

But driving has been ok. I tapped my horn at someone who didn't notice the light had changed and they actually waved a thanks.I gave him a thumbs up. Very loving.

USBank, on the other hand is neither giving or getting my love and while Iwas not bitchyto the person who (after going through 5 menus and then being transferredtwice and being on hold then having torepeatstrings of numbers and personal identification) told me the error message I received when I could not upload my bills from Quicken to the bank was not their issue. Even though the error message was quite specific about the source of the problem.

When I informed him I was at work and not on the computer with Quicken he was quite snippy. He said I need to call again when I am home in order to fix it. I wanted to tell him how unhappy I am with my banking experience this morning andin the past few months (I won't even go into the problems they created when they changedthe Health Savings Accounts.) I wanted to tell him that I spent 15 minutes at home trying to make the bills upload and then 12 minutes at work just waiting to talk to a human. But I didn't. Ihung up on him.

I immediately felt shame for my behavior. So while I have broken my resolution already, I know I can do better. Love, forgiveness and kindness in the face of unhelpful, alleged customer service - om.